FAQs

  
Q:    What is MACC and what do they do?

A:    MACC manages four cable television franchises for 15 jurisdictions in the Washington County and Clackamas County areas.  MACC encourages competition in telecommunications and works to ensure that cable customers get good service from their provider.  MACC also oversees the Public Communications Network (PCN) a public fiber network that links over 200 schools, police and fire stations, other public safety and government buildings at a reduced cost.

Q:    What do I do if I can’t resolve my complaint with Comcast or Frontier?
A:    Contact MACC right away!!

Q:    What is the “Franchise Fee” on my bill?
A:    Cable companies pass through certain costs of doing business directly to their customers.  The Franchise Fee recoups the rent companies' pay for using public rights of way to deliver service.  The amount varies from 5% to 6% of the cable bill and is capped at that amount by federal law.  

Q:    What is the PEG/PCN fee on my bill and what does it go toward?  
A:    The PEG/PCN fee on MACC-area customers' bills supports public, educational and government access channel programming seen on channels 11, 21, 22, 23, 27, 28, 30.  All are commitments made by the cable operator and directly passed through to their customers.  The fee also supports the cost and development of the Public Communications Network (PCN).  The PCN is a public fiber network that links over 200 schools, police and fire stations, other public safety and government buildings at a reduced cost.

Q:    Who do I contact about a show I saw on TV?  
A:    If the show was on the local public, educational or government access channels, contact TVCTV.  If it was a network or local broadcast channel try these links:  KATU, KOIN, KGW, KOPB, FOX-12.

Q:    Can I put my own show on a cable channel?
A:    Yes.  If you live or work in the MACC area, contact TVCTV for information.