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Metropolitan
Area
Communications
Commission
MACC administers the Cable Television franchise agreements for 15 jurisdictions in Washington and Clackamas counties.
Consumer Protection
MACC works to see that consumers get the goods and services they pay for. Service standards are protected by franchise agreements between MACC and Cable TV providers. We can help if you have a dispute with your Cable TV provider.
Public Communications Network
The PCN provides quality, affordable telecommunications and high-speed internet services by putting cable-based bandwidth into public service.
TVCTV
MACC provides Public, Education, and Government programming through Tualatin Valley Community TV. With 5 channels on Comcast, Frontier, and CenturyLink, TVCTV provides a critical way for residents to stay informed on local issues local and express their views.
Dispute resolution
Getting Help
Contact Your Provider
Please contact your provider first and give them an opportunity to resolve the issue before contacting MACC.
Comcast Xfinity: 1-888-824-8264
Ziply (formerly Frontier): 1-866-699-4759
CenturyLink: 1-800-244-1111
Submit a Complaint
To submit a complaint, please fill out the form below or call MACC at 503-645-7365
MACC serves the cities of Banks, Beaverton, Cornelius, Durham, Forest Grove, Gaston, Hillsboro, King City, Lake Oswego, North Plains, Rivergrove, Tigard, Tualatin, West Linn and parts of Washington County.
Comcast Franchise
This franchise agreement was recommended by the Commission on June 10,
Ziply Fiber Franchise
On May 1, 2020, Ziply Fiber assumed the existing Frontier franchise agreement. The franchise is effective through May 25, 2022.
CenturyLink Franchise
This franchise was recommended by the Commission on July 8,